I built a Claude Skill that helps an agent not get lost in a knowledge base

A proposed “Knowledge Router” pattern uses a small Claude Skill connected to a Box-based company knowledge repository to direct agents to relevant, current source materials without requiring them to search an unstructured folder tree. The Skill acts only as a thin navigation layer, starting from a “00 Start Here” folder containing a company map, routing guidance, source-priority rules, ownership information, and formatting rules, while Box remains the source of truth for knowledge, governance, and file organization. In the Northstar demo, the router interprets natural-language requests, identifies relevant areas such as product, customer, go-to-market, and security information, and returns a concise reading path with direct Box links. It can also use selected sources to create work products, such as a customer-call preparation brief, save them as Markdown files in a shared Drafts folder, and include source links for traceability. The approach emphasizes that generated material should remain separate from approved guidance until reviewed, and suggests the same workflow could support onboarding, escalations, sales engineering, and marketing tasks using a folder structure, routing documents, Claude, and Box rather than a large custom application.

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