How government will leverage AI in 2026: A Q&A with Box public sector leaders

In 2025, the AI landscape matured significantly, evolving from basic chatbots to sophisticated systems that extract and classify data, enhance internal processes, and ensure security, particularly within the public sector. As organizations plan for 2026, AI is expected to become a foundational utility akin to electricity, integrating deeply into mission-specific functions across government agencies. Discussions with Box executives, Murtaza Masood and Jason Gray, highlight the shift towards using AI in existing platforms to improve efficiency and service delivery without additional budgets, focusing on use cases that yield measurable ROI, such as self-service AI agents for public information access and streamlined internal processes. Emphasis is placed on choosing FedRAMP High-authorized platforms that consolidate multiple functions, ensuring security and compliance, while AI deployments should prioritize governance, reducing risk and complexity. Agencies are advised to align AI initiatives with strategic objectives, demonstrating tangible ROI and responsibly managing taxpayer funds, which can drive future modernization support.

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