How Denver innovates public service with Intelligent Content Management

Under the leadership of Suma Nallapati, Denver Technology Services (DTS) is transforming the way city government operates by modernizing its technology infrastructure and embracing innovative solutions like Box for Intelligent Content Management. By adopting Box, DTS addressed challenges with outdated legacy systems, improving record management, data protection, and collaboration across over 50 city agencies. The integration of AI tools, such as the development of a multilingual chatbot named “Sunny,” has enhanced service delivery and earned recognition for innovation. Nallapati emphasizes the role of AI in advancing operations and governance, particularly through better metadata management and automation, which supports flexible, secure collaboration and compliance. The successful implementation of these technologies has led to a significant increase in user adoption, reflecting the productivity gains and enhanced security protocols that benefit Denver's residents.

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