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Embed Box Hubs AI chat: set up intelligent conversational interface in Salesforce

Blog post from Box

Post Details
Company
Box
Date Published
Author
Olga Stefaniuk
Word Count
1,615
Company Posts That Month
28
Language
English
Hacker News Points
-
Post removed?
No
Summary

Box Hubs AI Chat is an embeddable AI-powered chat interface that integrates seamlessly into applications like Salesforce, allowing users to gain intelligent insights from up to 20,000 files per hub without the need for browsing. This chat solution leverages advanced language models from providers such as OpenAI, Google, and Anthropic to provide context-specific answers from an organization's documents, enhancing productivity in areas like sales intelligence, support knowledge, and marketing insights. By embedding the AI Chat using Visualforce and Lightning App Builder, users can access relevant information directly within their workflow, such as on Salesforce account pages, without leaving the interface. The integration process involves generating an iframe from Box, creating a Visualforce page in Salesforce, configuring security settings, and adding the chat component to Lightning pages, which can be done without any coding experience. This setup offers a streamlined way to access organizational knowledge, making it actionable and easily accessible within existing workflows.

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