Cisco powers customer success with Box AI and Webex
Blog post from Box
In a rapidly evolving collaborative landscape, Cisco’s Collaboration Customer Success team has leveraged a strategic partnership between Box and Webex to maintain operational excellence at scale across global markets. This partnership has provided a secure and intelligent ecosystem, transforming knowledge management and innovation through AI. By utilizing Box AI, the team efficiently accesses stored knowledge, reducing manual labor and enabling data-driven decision-making. A centralized repository offers standardized knowledge transfer, ensuring contractors worldwide maintain consistent quality. AI-driven insights from Box have facilitated new workflows and CRM integrations, optimizing processes such as summarizing account statuses and standardizing success plans. As they integrate Box Hubs and explore AI's potential to analyze unstructured customer feedback, the team seeks to align development efforts with customer needs without extensive data consolidation. This framework, combining storage, intelligence, and communication, is designed to be scalable and ready for future AI-driven initiatives, ensuring customers receive timely and intelligent support.
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