Certintell scales pharmacy onboarding by 9x with Box
Blog post from Box
Certintell, an Iowa-based telehealth service provider, sought to expand healthcare access by onboarding over 1,000 pharmacy partners nationwide in a year, a goal initially hindered by manual, time-consuming onboarding processes. These processes involved extensive coordination, document generation, and signature gathering, diverting staff from strategic work and limiting the company to only six pharmacy onboardings per month. To overcome these challenges, Certintell adopted Intelligent Content Management from Box, which automated workflows and significantly increased onboarding capacity to 56 pharmacies per month. This transformation reduced onboarding resources by 80% and fostered a culture of trust and transparency by adhering to strict security standards. Box's solutions, including Box Hubs, Box Forms, and Box AI, streamlined processes, and Box Consulting helped extract metadata to enhance reporting capabilities. The automation allowed Certintell to refocus staff on core responsibilities while maintaining the rigorous security and compliance standards necessary for handling sensitive healthcare data. Looking forward, Certintell plans to further explore Box's AI capabilities and integrations to support their ongoing growth and collaboration efforts.
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