Capability: AI changes work, teams, and roles

Box's State of AI in the Enterprise report 2026 explores the impact of AI on the workforce, challenging the common prediction that AI will drastically reduce jobs. Contrary to reports from Goldman Sachs and the IMF, which warn of significant job displacement, the report reveals that many organizations, particularly those advanced in AI adoption, anticipate workforce growth. While only a small percentage currently see significant job elimination due to AI, many organizations are shifting towards a "digital workforce strategy," where AI agents take on defined roles, allowing humans to focus on oversight and exception handling. This shift has led to the creation of new roles, such as AI agent operators and workflow automation specialists, demonstrating a pattern where AI-driven efficiencies lead to increased demand and job creation. The report suggests that as AI reduces the cost of work, demand expands, resulting in a workforce that, while differently structured, is larger and centered around new capabilities.

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