Box AI cuts security triage from 30 minutes to seconds
Blog post from Box
Box’s Security Incident Response Team uses Box AI to automate portions of phishing, offboarding, and cloud-monitoring investigations that previously required extensive manual review. By analyzing email headers, message text, screenshots, and forensic artifacts concurrently, the system reduces tasks that once took roughly 30 minutes or longer to seconds or a few minutes, while escalating sensitive or ambiguous cases for human review. The team automatically closes 56% of phishing cases and manually reviews only about 30% of offboarding screenshots, with automated workflows covering 50–60% of ticket volume despite representing slightly more than 10% of alert types. Time saved from repetitive triage is being reinvested into additional automation and proactive, hypothesis-driven threat hunting intended to identify and prevent incidents before they escalate.
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