3 strategies for government agencies to plan for the long term "new normal"

In response to the COVID-19 pandemic, government agencies rapidly developed strategies to enable remote work, initially focusing on scaling existing technologies like VPNs and online meeting tools. However, as the disruptions persisted, it became clear that a long-term "new normal" needed to be addressed. Three key areas for public sector IT leaders include enhancing the citizen experience through digital services, rethinking business processes for a digital-first world, and investing in scalable, interconnected platforms instead of isolated systems. By leveraging cloud platforms like Box, agencies can modernize operations, improve mission-critical processes, and maintain agility amidst evolving demands. Examples include the USDA Farm Services Agency, which enhanced remote operations, and the California Department of General Services, which digitized project plan reviews. As governments plan for the future, they have an opportunity to prioritize investments in digital platforms to fully enable digital-first agency operations.

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