Why we built Bland to be fully self-hosted (and why that matters for you)

Voice AI phone calls repeatedly convert speech to text through transcription, interpret it with a large language model, and turn responses into audio through text-to-speech, with low latency being essential for natural conversation. Bland argues that, unlike platforms that combine third-party providers for these functions, it self-hosts the full voice AI stack on its own infrastructure. The company says this approach reduces delays caused by transfers between vendors, supports routing calls to nearby servers, and has been tested at more than 100,000 concurrent calls. It also maintains that controlling its stack improves reliability by reducing external dependencies and allowing customers to test model updates gradually. Bland presents self-hosting as a security advantage because call data does not pass to third-party AI providers, citing certifications and compliance measures including FedRAMP 20x, SOC 2 Type 2, PCI DSS, and HIPAA, alongside dedicated enterprise infrastructure options. It further claims that operating its own infrastructure provides more predictable pricing by avoiding multiple vendor fees, positioning the approach as a way to improve speed, reliability, data control, and costs.

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