Bland iMessage: A Branded Contact in Every Customer’s Phone

Bland has introduced iMessage support, enhancing its SMS and voice communication capabilities by allowing for richer interactions that include images, reactions, files, and voice memos. This update enables iMessage agents to share pathways, personas, and persona memory with SMS and voice agents, ensuring a consistent customer experience. Enterprise users can create a branded iMessage agent with a verified business profile, offering features like high-resolution media sharing, delivery status, read receipts, and message encryption. Bland's AI assistant, Norm, is integrated into iMessage, enabling users to create and update agents, test pathways, troubleshoot issues, send reports, and query analytics directly through the messaging platform. New users and existing customers can easily engage with Norm to build and modify agents, with personalized support and real-time iteration options provided.

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