Travelex`, a currency exchange company, was experiencing technical debt due to outdated software tools and integration challenges. The team recognized the need for change and conducted a retrospective to identify issues with their current integration and delivery process. They were using `Jenkins` but found it to be over-complicated and insecure, leading to maintenance and failure time losses. After evaluating alternatives, they chose `Bitrise`, a cloud-based CI solution that offered a user-friendly interface, customizable build workflows, and flexible configuration. The team gained efficiency and reduced security risks by moving away from local hosting and VPN usage. However, some features, such as two-factor authentication and mobile app access, are still missing or limited. Overall, the transition to `Bitrise` improved their workflow and reduced downtime, allowing engineers to focus on their work.