Roland Bak, a Support Engineer at Bitrise, joined the company after completing a coding bootcamp and seeking an opportunity to apply his technical skills in a role that combined social and technical aspects. He found his current position as a technical specialist in Support to be challenging yet rewarding, requiring him to balance specialized knowledge with a wide range of knowledge across various platforms. Roland attributes his success to embracing his limitations, dealing with impostor syndrome, and learning from criticism. To work effectively at Bitrise, he emphasizes the importance of empathy, inquisitiveness, and communication skills, which enable users to understand their problems and find solutions. Roland believes that hands-on practice is the most effective way to improve one's skills, making him a valuable asset to the Bitrisers team.