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Balancing UX and Security in Recurring Payments

Blog post from Basis Theory

Post Details
Company
Date Published
Author
Basis Theory
Word Count
825
Company Posts That Month
8
Language
English
Hacker News Points
-
Post removed?
No
Summary

Merchants can reduce checkout abandonment and lost sales by balancing payment security and compliance with a streamlined user experience, as research links poor checkout design to significant cart abandonment. Recommended practices include limiting checkout forms to essential information, which can both improve conversion and minimize stored sensitive data; supporting widely used payment options such as credit and debit cards, ACH transfers, and digital wallets; and considering BNPL for higher-value purchases. Using multiple payment processors and intelligent routing can reduce service disruption risks and processing costs, while third-party tokenization platforms can help merchants manage PCI compliance, protect payment data, retain control of portable tokens, and connect with preferred fraud and security tools. The discussion also highlights adopting newer payment technologies, such as 3D Secure 2.0, which aims to improve authentication with less friction through mobile support, fewer redirects, and better data sharing with issuing banks.

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