What makes something cloud-native?

Cloud-Native is an approach to building and running applications that exploit the advantages of cloud computing delivery models, focusing on how applications are created and deployed rather than their location. Unlike traditional cloud-based technology, Cloud-Native applications are designed specifically for the cloud, offering real-time updates, scalability, automatic maintenance and updates without service interruptions, full multi-tenancy, seamless transitions to backup servers, and a true 99.999% uptime guarantee. Migrating from premise-based solutions or early cloud technology to Cloud-Native contact centers can help organizations better serve customers and stakeholders by adopting emerging technologies.

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