UCaaS/CCaaS global push — 6 things to know

The pandemic has accelerated the adoption of Unified Communications/UC as a Service (UC/UCaaS) platforms, Contact Center as a Service (CCaaS) solutions, and business VoIP resold services. This presents vast opportunities for cloud communications platform owners and products bundling VoIP services to move into international markets. Successful international expansion requires strategic moves such as understanding local regulations, assessing market appetite, researching local demand, preparing tech stack for flexibility, planning network infrastructure, and picking a growth partner.