5 biggest toll-free outage risk factors and how to prepare

In 2023, businesses need to prepare for potential toll-free outages due to various risks such as natural disasters, cyberattacks, power outages, human error, and freak incidents. These outages can erode customer trust and lead to negative experiences on both sides of the phone. To mitigate these risks, companies should partner with network providers that prioritize resiliency and offer solutions like toll-free redundancies, disaster recovery, and intelligent routing management. By doing so, businesses can ensure a sustained CX advantage and protect their customer conversations from falling prey to outages.