Real-time transcription for the real world

Voice APIs allow customization of communication applications, including the ability to transcribe programmatic phone calls for various purposes such as transaction records and receipts. Batch transcription provides transcripts after a call is completed, while real-time transcription offers instant results during the conversation. Real-time transcription has advantages like immediate availability of speech-to-text records and the ability to reference text during ongoing calls. Choosing the right transcription method depends on specific use cases. For example, real-time transcription can benefit a recruiting agency by enabling recruiters to track conversations as they happen, while it can help a contact center by allowing managers to quickly skim active call transcripts or rely on keyword-based triggers based on the conversation.