Company
Date Published
Author
Annie Steur
Word count
845
Language
English
Hacker News points
None

Summary

In response to the increased need for contactless communication during social distancing, businesses and individuals are leveraging SMS (text messaging) to innovate and adapt their operations. Various sectors have adopted SMS for practical applications such as virtual waiting rooms in medical offices, delivery notifications for groceries and packages, digital receipts for transactions, and measuring online attendance for church services. Additionally, SMS is enhancing curbside pickup experiences, facilitating grocery shopping communication, enabling small businesses to conduct personal shopping, and supporting charitable donations through text-to-donate campaigns. Restaurants and mental health professionals are also using SMS to streamline ordering and provide support during this period. With its widespread accessibility, SMS is providing a versatile platform for businesses to continue operations and engage with customers while adhering to social distancing measures, and it is anticipated to remain a crucial communication tool as these practices persist.