Bandwidth Strives to Make Best-of-Breed CCaaS-UCaaS Convergence a Reality

Bandwidth has released its Maestro platform, a connectivity fabric that allows businesses to bridge the gap between best-of-breed CCaaS and UCaaS tools. The visual builder includes a drag-and-drop interface for building and customizing communication workflows across the two platforms. It also integrates with conversational AI and CPaaS platforms, as well as machine-learning-based fraud detection, text-to-speech, and speech-to-text tools. Bandwidth Maestro won the "Overall Best of Enterprise Connect Award" during a recent conference and expo, highlighting its unique position in combining leading CCaaS and UCaaS solutions.