How to unite telecom, voice authentication, and CCaaS | NoJitter webinar recap

The webinar discussed strategies for uniting telephony and call authentication platforms in global enterprises, as well as the challenges faced by IT leaders in managing contact centers. It highlighted the importance of voice authentication for enterprise contact centers and how integrating third-party solutions like Pindrop's voice authentication can improve customer experience (CX) and reduce fraud risks. The webinar also emphasized the benefits of Bringing Your Own Carrier (BYOC), which simplifies communications, provides flexibility over integrations and migrations, and offers direct to carrier troubleshooting and support.