CPaaS vs. UCaaS: How to tell the difference

Communications Platform as a Service (CPaaS) and Unified Communications as a Service (UCaaS) are two cloud-based technologies that provide businesses with powerful communication tools. CPaaS allows users to add voice, video, and messaging services of their choice to existing business software, while UCaaS combines team messaging, video conferencing, and cloud phone services into a unified package. The main difference between the two is that CPaaS offers more flexibility for customization, while UCaaS provides a simpler, unified solution with less room for customization. Businesses should choose between the two based on their specific communication needs, technical expertise, budget, and desired level of customization.