Your guide to Genesys BYOC: What it is and how it works

Genesys BYOC (Bring Your Own Carrier) is a solution that allows contact centers to gain control over their telephony infrastructure by selecting a preferred telecom carrier. This approach enables businesses to migrate from traditional on-prem or cloud-based systems to a more flexible and scalable setup, reducing telecom costs and improving call quality. With Genesys BYOC, customers can enjoy higher-quality calling, customizations, and automation of service management, while also having access to advanced features such as real-time analytics and integrations with conversational AI tools. The solution is designed for hybrid deployments, allowing businesses to combine cloud and on-premises equipment, and can be integrated with Bandwidth's Maestro platform for enhanced customer interactions and call flow management.