Voice quality monitoring for resellers | Bandwidth

Emma Bradley, Director of Product Management for Bandwidth Insights, discusses the unique challenges resellers face in managing both call quality and cost efficiency. Resellers must engage in least cost routing to maintain profitability, as they navigate fluctuating carrier rates and high call volumes. Bradley emphasizes the importance of monitoring connection and audio quality, noting that error codes can provide insights into both technical and financial aspects. Bandwidth Insights currently offers tools to track spend by country and monitor error codes in real-time, aiding resellers in adjusting configurations to prevent cost issues. Bradley highlights the development of features for real-time spend visibility and alerting, aiming to preemptively address potential financial challenges. She advises resellers to closely monitor capacity utilization, error code trends, and traffic patterns by destination to maintain control over their operations and avoid costly surprises.