Bandwidth is enhancing its customer support by introducing Synthi, an AI-powered smart assistant, on December 3, 2025, to streamline and improve user experience within the Bandwidth App. Synthi is designed to provide immediate and intuitive support, allowing users to resolve common issues instantly and accelerate complex requests by gathering necessary details and opening support tickets. It also offers code context for developers and facilitates seamless handoffs to human experts when needed, all without disrupting user workflow. Accessible via a new "support" tab in the app and soon featured on the Help Center homepage, Synthi aims to make customer support more agile and integrated into users' existing workflows.