Building an IVR in Python to improve business scalability and customer experience

Scalability refers to the capacity of a system or business to handle increased demand without compromising performance. As businesses grow, they need to be prepared for more customers, support, orders, phone calls, emails, and meetings. Hiring new employees is necessary but can be time-consuming and expensive. Interactive Voice Response (IVR) systems are one way a business can improve scalability without hiring more employees. IVRs allow businesses to handle increased demand through automated responses and routing, reducing the need for additional human resources. This improves customer experience by keeping them on hold less and reducing the possibility of information loss or human error. By using APIs like Bandwidth's Voice API, developers can create their own IVR systems to improve business scalability.