Airlines & Text Messaging: Short codes, toll-free SMS, and the hybrid messaging solutions that bring it all together

Airlines can leverage text messaging solutions to better serve their customers by using a combination of short codes, toll-free SMS, and Local A2P texting. Short codes are ideal for sending high-volume messages with limited responses, while toll-free numbers allow for two-way communication and easy escalation to live agents. Hybrid messaging solutions that combine these methods can provide customers with a better experience and more effective engagement with the airline.