Dovetail, a leading customer intelligence platform, has significantly enhanced its service by integrating AssemblyAI, achieving a 36% improvement in word error rate (WER) for speech-to-text transcription, which is crucial for analyzing messy and unstructured customer conversations. This partnership allows Dovetail to transform vast amounts of customer feedback into actionable insights, thereby improving customer experience and decision-making for their clients, including major companies like Amazon and Canva. AssemblyAI's advanced speech transcription technology, accessible via a simple API, provides both asynchronous and real-time capabilities, contributing to better speaker diarization and heightened customer sentiment linked to transcript quality. The integration, facilitated through AWS Marketplace, allows Dovetail to incorporate AssemblyAI's services seamlessly into its existing cloud infrastructure, enabling the company to innovate rapidly without being hindered by procurement or billing issues. As Dovetail continues to expand its AI capabilities, including automated summarization and real-time coaching agents, the collaboration with AssemblyAI supports its mission to set a new standard for speed and intelligence in product and customer teams, preparing for both current demands and future possibilities in the AI-driven business landscape.