Universal-2 in Action: Transforming Conversational Data Across Industries

Conversational Intelligence is a rapidly growing field with an estimated compound annual growth rate of around 25% over the next decade, driven by advancements in AI and Speech AI technologies. These advancements have made it possible to extract valuable information from conversational data in a robust and cost-effective way. Universal-2, a best-in-class Speech-to-Text model, has been designed specifically to address the gap between traditional evaluation metrics and practical applications. It focuses on improving alphanumerics performance, proper noun accuracy, and proper formatting and casing for use in various Conversational Intelligence verticals such as sales coaching and healthcare administration.