Build a voice agent for telehealth triage

The tutorial outlines the process of building a telehealth triage voice agent using the AssemblyAI Voice Agent API, designed to capture patient symptoms, score severity, and route patients to appropriate care levels without diagnosing or prescribing. The system functions like an experienced nurse, capturing symptoms in the patient's words, assessing severity, and determining the level of care needed through a structured protocol, while ensuring that a human clinician makes the final decision. It emphasizes the importance of HIPAA compliance with encrypted audio, BAA-backed deployment, and PII redaction, and highlights the necessity of using a defined triage protocol and clinical review to ensure safety and accuracy. The architecture relies on tool calls for protocol adherence and incorporates a separate Medical Mode API for post-call documentation and billing-grade accuracy, ensuring that red flags such as cardiac or mental health emergencies prompt immediate escalation to a live registered nurse.