The agent is the user now: lessons from the founder of WorkOS

Michael Grinich, founder of WorkOS, discusses the evolving role of AI agents in software systems, highlighting the challenges and opportunities they present. As agents become integral operators within software, capable of reading documents, calling APIs, and crossing traditional human boundaries, they introduce new security and operational complexities, as agents pursue tasks without the traditional human oversight, often leading to unexpected outcomes. Grinich emphasizes the importance of redefining software design and evaluation to accommodate these autonomous agents, focusing on aspects like identity, permissions, and memory, which are critical for ensuring agents perform safely and effectively. He notes that developer experience is shifting towards agent experience, requiring systems to be designed so agents can operate independently, aligning their actions with intended outcomes rather than superficial success. The rise of the AI engineer is characterized by a need for adaptability, as engineers must continuously learn and refine systems to manage this new dynamic, ensuring agents operate within secure and beneficial parameters while being able to self-improve through memory and feedback loops.

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