Hyland is integrating AI agent technology with their platforms such as OnBase, Alfresco, and Nuxeo to enhance document processing capabilities, emphasizing reliability and context-awareness in enterprise environments. By leveraging the Hyland Agent Builder and agentic document processing, the company aims to transition from impressive demonstrations to dependable, real-world applications, focusing on system behavior under actual conditions. Gabriel Keith, Senior Manager of Engineering, highlights the importance of determinism, human-in-the-loop strategies, and robust security measures, including multi-tenant cloud runtime and the Content Federation Service, which allows agents to interact with on-premises data securely. Hyland's approach includes integrating AI agents within existing business processes to accelerate decision-making and improve workflow efficiency. The platform's architecture, consisting of components like the Agent Builder and Core Runtime, facilitates seamless data access and integration with external and internal APIs, reducing the need for federation while maintaining security mappings. The company utilizes Arize AX for online evaluation and observability to ensure trust and consistency in agent performance, even as data landscapes evolve.