How We Scaled Support in Arize Copilot Without Slowing Down

Arize Copilot aims to empower AI engineers and data scientists by streamlining workflows, automating debugging, and providing actionable insights to help users move faster and achieve more. To scale its capabilities efficiently, the company prioritized skills that aligned with their expertise and delivered value with minimal lift, embedding Copilot directly into supported workflows rather than relying on chat exclusively. By partnering with an AI-powered support solution like RunLLM, they were able to quickly enhance technical support without pulling engineers away from core development. This partnership allowed them to deliver a high-quality product to customers faster, unlocking time to work on new features such as automatic debugging, deep insights, and tracing.

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