Company
Date Published
Author
-
Word count
195
Language
English
Hacker News points
None

Summary

We are announcing a new partnership with Zoom, a leader in enterprise collaboration and communication solutions, which will utilize Claude, our Constitutional AI assistant, to build customer-facing AI products focused on reliability, productivity, and safety. The partnership allows us to bring robust, steerable AI to more people in the workplace, prioritizing safety and helpfulness. Zoom's federated approach to AI will use its own technology plus other models, including Claude, for diverse customer needs. The first product integration of Claude will occur in the Zoom Contact Center portfolio, enhancing the end-user experience and agent performance. Additionally, we have received an investment from Zoom Ventures, which shares our vision of building customer-centric AI products with a foundation of trust and security, enabling beneficial applications that meet customer needs.