ServiceNow chooses Claude to power customer apps and increase internal productivity

ServiceNow has partnered with Anthropic to integrate the Claude AI model into its platform, enhancing the development and automation capabilities for enterprise applications. Claude is now the default model for ServiceNow's Build Agent, enabling developers of varying skill levels to utilize AI for building and automating workflows through natural language prompts. This integration aims to significantly reduce implementation times, as seen in the internal deployment where sales preparation time has decreased by 95%, and engineering processes have become more efficient with Claude Code. The partnership also focuses on sector-specific applications, particularly in healthcare and life sciences, where Claude aids in tasks like research analysis and claims authorization. ServiceNow's collaboration with Anthropic aims to demonstrate the potential of deeply integrated AI platforms in transforming enterprise operations by embedding AI into daily workflows, thereby increasing productivity and scalability for large organizations.