At Algolia, we are always looking to provide our customers with the best experiences and support from our team. That is why we have been hard at work giving our ticketing system an upgrade that improves your experience and gets you the help you need more quickly. Our brand new Support center lets you search through Help Center articles, documentation, Community posts, and Academy content all in one place, with a semantic search feature that highlights the "best answer". The Help Center also features new FAQ articles, allows users to view their past support tickets and submit new ones, and has an updated ticket request form to gather more relevant information. Additionally, our Support policies have been updated to make them clearer and easier to compare offerings.