We’re using AI to process your corporate card disputes faster. Here’s how.

Airwallex has introduced an AI-powered system to manage all disputes involving its Corporate Cards, using large language model technology to categorize cases and automatically complete Visa submission forms. The company says the tool reduces dispute-processing time by 40% compared with manual workflows, which previously required teams to review transaction information, customer statements, evidence, chargeback reason codes, and card-network requirements. The system also automatically requests additional documentation when needed and provides guidance on the required materials, while a planned Zendesk integration is intended to deliver real-time status updates. Airwallex presents the initiative as part of a broader effort to improve speed and accuracy in dispute handling while complying with Visa and Mastercard rules, though it notes that the information is not legal, regulatory, tax, or investment advice.

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