Trust is the infrastructure autonomous finance runs on

AI agents reportedly drove substantial online retail activity during Black Friday 2025, aided by established consumer protections such as returns, chargebacks, and card-network liability rules, but corporate finance remains more cautious because erroneous payments can cause financial losses, compliance breaches, or regulatory consequences. A Forrester Consulting study commissioned by Airwallex found that only 11% of core finance workflows operate without human involvement, despite strong interest in AI adoption and projected productivity benefits, because leaders also prioritize controls, audit readiness, and compliance. The central challenge is explainability: unlike deterministic spreadsheet calculations, AI agents may reach differing decisions in similar circumstances, requiring traceable records of their actions, permissions, rationale, and accountability. The article frames this as “Know Your Agent,” extending Know Your Customer principles to autonomous software, while arguing that safeguards must cover data, payments, treasury, reconciliation, fraud monitoring, and transaction controls rather than the AI model alone. It notes that fragmented data, manual workflow steps, and limited AI-process experience constrain adoption, and suggests that many organizations expect vendors to provide certified platforms and decision records while finance teams retain responsibility for configuration and oversight.

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