Setting the Record Straight: Our Commitment to Global Trust

Airwallex’s founder rejects allegations from a competitor’s board member that the Chinese government can access U.S. customer information, describing them as false and outlining the company’s global operations, security controls, licensing, and investment plans. Founded in Melbourne in 2015 to address costly and slow cross-border payments, Airwallex now provides multi-currency accounts, global payments, card issuance, and spend-management services to businesses in 47 markets, including 46,000 U.S. customers, while holding more than 85 global licenses and money-transmitter licenses in 45 U.S. states. The company states that U.S. customer data is stored in the United States and inaccessible to employees in China and Hong Kong, with access limited through least-privilege controls, phishing-resistant multifactor authentication, and continuous monitoring. It cites an independent Coalfire assessment that found its security program exceeded minimum expectations, as well as advice from Sullivan & Cromwell on compliance matters. Airwallex also notes that Tencent holds a passive stake under 10 percent without a board seat or special information rights, and argues that data security risks should be addressed through industry-wide standards for globally operating financial companies. The company plans to double its U.S. workforce to more than 400 employees and invest over $1 billion in U.S. operations between 2026 and 2029.

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