Is Airwallex safe?

Airwallex describes a multilayered security framework intended to protect customer accounts, data, funds, and transactions, combining mandatory two-factor authentication, identity verification, encryption, continuous monitoring, machine-learning fraud detection, human security review, and around-the-clock security teams. The company states that it uses PCI DSS Level 1 and SOC 2 Type II-certified controls, TLS v1.2 and AES-256 encryption, third-party penetration testing, red-team simulations, and internet monitoring to identify phishing or fraudulent websites. It says it is licensed or regulated by authorities including FinCEN, MAS, AUSTRAC, Hong Kong Customs and Excise, and the UK FCA, holds more than 70 licenses globally, and follows applicable data-sovereignty requirements. Customer funds are reportedly held in designated bank accounts, reconciled daily, and protected through internal fraud controls and external audits, while card payments use measures such as 3D Secure and real-time fraud analysis. Accounts may be restricted when suspicious activity is detected, with recovery requiring identity validation, and users are encouraged to use official communication channels and never share passwords or multi-factor authentication codes.

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