Conversational AI in iGaming: Powering Real-Time Player Engagement at Scale
Blog post from Agora
iGaming operators face challenges in attracting and retaining players due to fragmented attention and easy platform switching. Traditional engagement tactics are becoming ineffective, prompting operators to adopt conversational AI and real-time engagement (RTE) technologies to create more immersive, interactive experiences that maintain player interest. These innovations include real-time translation for global gameplay, AI sports tipsters for betting insights, AI-powered engagement hosts to enhance live dealer interactions, personalized avatar companions for player connection, and virtual influencers to sustain engagement during live streams. Partnering with Agora provides operators the necessary tools and infrastructure to implement these technologies seamlessly, ensuring global scale, ultra-low latency, and reliable integration, ultimately transforming player engagement while creating new revenue streams.