Conversation Intelligence: Gong.io Open-Source Alternative AI Sales Assistant

SalesCopilot is an AI-powered sales call assistant that transcribes audio in real-time, connects users with chatbots, and provides relevant assistance within seconds. It uses GPT-3.5 or GPT-4 to detect potential objections from customers and offer recommendations on how to handle them. The initial solution of relying solely on the LLM had some flaws, such as inconsistent response quality and inefficiency. To improve this, a custom knowledge base combined with a vector database was integrated into SalesCopilot. This allowed for efficient grounding of the LLM's responses and improved retrieval performance. The final solution involved intelligent splitting of the text based on its structure to maintain semantic boundaries between each chunk. Deep Lake was used as a vector database, providing persistent storage and enabling quick and easy retrieval of relevant information.

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