CDO Conversations: Role of Data in Improving Customer Experience

In the recent CDO Conversation between Sharath Gokula, Director of Data Sciences and Analytics at Walmart eCommerce, and Tristan Spaulding, Head of Product at Acceldata, they discussed how data is crucial for understanding customer behavior and driving business decisions. They highlighted that having more data isn't enough; the quality and reliability of the data are key to gaining a competitive advantage. Furthermore, modern CDOs need skills across various disciplines such as analytics, data engineering, and machine learning to foster a data-driven culture within their organizations. The discussion also touched upon how Walmart subsidiary PhonePe is leveraging data observability to scale its data infrastructure by 2000% and save $5 million annually.

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