Honest status reporting and AWS service status "truth" in a post-truth world

In February 2017, a blog post highlighted issues with AWS status reports, which were found to be misleading during an incident involving network failures in one of their Northern California datacenters. The author claimed that the AWS status dashboard reported everything as "operating normally" despite severe network issues affecting their realtime platform. They criticized Amazon for not being upfront about the severity and timeline of resolution, suggesting that they should err on the side of caution when reporting such incidents. The author also shared how Ably handled the situation by providing honest updates to their customers and keeping a record of the incident.

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