Why we're betting on Durable Sessions

Matthew O'Riordan discusses the growing need for durable session infrastructure in AI applications, highlighting the common challenges faced by engineering teams when AI agents lose session continuity due to factors like users switching devices or experiencing connectivity issues. Despite the focus on AI intelligence and orchestration, the transport layer has become a bottleneck as AI agents increasingly mimic human communication. Companies like Intercom and HubSpot have already leveraged existing messaging infrastructures such as Ably's Pub/Sub to enhance AI-human interaction, while others like Vercel and EMQX are developing solutions to address these infrastructure gaps. The concept of "Durable Sessions," which ensures session persistence across devices and disruptions, is gaining traction, mirroring the evolution of Durable Execution in backend workflows. O'Riordan emphasizes the importance of industry collaboration to establish durable sessions as a recognized infrastructure layer and invites stakeholders to engage in discussions to advance this emerging category.