Navigating the Video Call API Landscape: Support

Integrating live audio and video into applications can be challenging, especially when dealing with different tech stacks and varying engineering bandwidths. To overcome these challenges, it is crucial to have reliable vendor support both before and after integration. This article explores the support plans of Agora, Twilio, Jitsi (JaaS), Zoom, and 100ms, highlighting their access to Technical Account Managers (TAMs) or Customer Success Engineers (CS engineers), SLAs, channels for support, and community support. The cost of additional support should be factored into the total cost of ownership when choosing an audio/video SDK.