July 2022 Summaries

Tines has launched the Story Library, a collection of over 100 pre-built, no-code automation workflows designed to enhance business efficiency and streamline operations. This resource allows users to connect and customize automation Stories with various tools, such as SIEMs, chatbots, and case management systems, categorized by skill level and task. The library includes Stories for beginners, like Slack request approvals, to advanced workflows for identifying threats with SentinelOne and VirusTotal. The platform emphasizes robust, flexible connections with REST API integrations, supporting a wide range of tools from AWS to Zendesk. Tines aims to demystify SOAR platforms and encourage best practices in automation workflows, making it an evolving resource that grows weekly with new categories, tools, and techniques, inviting user feedback to ensure it remains a valuable tool for digital transformation.

Tines has announced its partnership with the AWS Partner Network as a Select Partner, making its no-code automation platform available on the AWS Marketplace. The company recently received a Gold award in the Rising Star category of the AWS Software Startup Awards, recognizing their innovative B2B/SaaS solutions. Tines' platform allows security teams to leverage no-code automation for enhanced visibility and agility in cloud operations, enabling real-time decision-making and workflow automation without coding skills. The platform can be deployed in both local and remote AWS environments, meeting advanced security standards. Tines aims to democratize automation by offering customizable AWS Stories to help customers move faster, streamline security operations, improve cloud visibility, and ensure compliance with security requirements.

In this episode of the Future of Security Operations podcast, Thomas interviews Rebecca Blair, the Security Operations Center Manager at Toast, a comprehensive point-of-sale and management platform for the food service industry. Rebecca, who joined Toast in 2021 as its first security operations hire, discusses her experiences in building and scaling a security team, emphasizing the importance of prioritizing tasks, measuring alert efficacy, and reducing manual workloads. She also highlights the need for developing cybersecurity talent, leveraging dashboards for operational efficiency, and maintaining team morale through mental health initiatives. Additionally, Rebecca shares how pursuing an MBA has influenced her approach to security and provides insights into the future of security operations, including the role of purple teams.

Google Forms can be an effective tool for submitting tickets and tracking issues within an organization, and this guide offers a method to streamline the process by directly transferring form submissions to Zendesk, bypassing the intermediary step of using Google Sheets. By configuring a webhook using Google Apps Script and JavaScript, users can automate the creation of Zendesk tickets for each new form submission, ensuring that all necessary details for resolving issues are included. The process involves setting up a Google Form, using the Script editor to insert a custom script with a specified webhook URL, and creating a trigger to automate the process. This method can also be adapted for other help desk systems using Tines forms, offering a flexible solution for managing tickets, users, and workflows efficiently.

In a podcast episode of the Future of Security Operations, Thomas interviews Jason Barnes, the former Head of Global Security Operations at Netskope and current Senior Director at Charter Communications, discussing the evolution of security operations over the past decade. The conversation delves into the focus areas of Netskope’s Security Operations Center (SOC) team, Jason's daily responsibilities, and his approach to prioritizing resources effectively. Jason emphasizes the transformative potential of automation in security operations and shares strategies for minimizing time spent on low-value manual tasks. Additionally, he offers insights into the future of SOCs, Netskope’s commitment to addressing mental health and burnout, and provides key advice for leaders in rapidly growing tech firms.