June 2020 Summaries

There are three key components in a successful pay for performance calling solution: answering machine detection, real-time customer intent capture, and live transcription. Symbl.ai offers a comprehensive suite of APIs that addresses all three, providing companies with cost savings, increased efficiency, and better customer experience. With Symbl's answering machine detection, businesses can disconnect calls quickly and respond effectively to human pickups. The company's real-time customer intent capture capabilities analyze natural voice conversations, turning them into follow-ups and improving agent efficiency. Live transcription provides accurate reflections of customer input, complete with searchable transcripts and AI-powered conversation insights. By using Symbl's APIs, companies can streamline their performance calling workflow and unlock value through proprietary machine learning algorithms.

The Customer Care Challenge emphasizes the importance of optimizing effective conversations in customer care, providing a great experience that can impact brand growth possibilities. A solution like Symbl enables companies to enhance interactions by augmenting transcription capabilities and supporting agents with tools, reducing average session handling time and improving customer satisfaction. The Symbl Platform offers a comprehensive suite of APIs that analyze natural voice or text conversations, unlocking value through proprietary machine learning algorithms and providing benefits such as improved customer experience, faster issue resolution, and reduced average session handling time.

The Sales Enablement Challenge highlights the need for accurate deal intelligence in sales pipelines, which can be achieved by capturing conversational data from sales activity such as emails, texts, and calls in real-time using Symbl's AI-powered solution. By integrating Symbl with CRM products, businesses can free up account executives to focus on high-priority tasks, while enabling accurate, timely, and shareable reporting to inform business decisions with confidence. The Symbl Platform offers a comprehensive suite of APIs to analyze any natural voice or text conversation, unlocking value through proprietary machine learning algorithms that analyze business conversations. This enables optimized employee productivity, automated post-call entry into CRM, real-time analysis and insights from conversations, accurate recall of customer needs, and aggregated deal intelligence to derive actionable insights based on historic conversation timelines.

Symbl offers a comprehensive solution to enhance the post-meeting experience, making it easy for users to navigate and utilize meeting recordings. By providing an indexed and searchable meetings platform, Symbl unlocks value from recording meetings and enables customers to focus on delivering a world-class product. The platform's conversational intelligence APIs analyze business conversations, surface action items, transcripts, and follow-ups, and provide objective conversation insights. With Symbl, users can remove bias from meeting notes, have one source of truth for complete meeting data, mitigate roadblocks, understand patterns and trends in an organization's meeting culture, and aggregate knowledge across multiple meetings.

You are not alone A business's most valuable assets are its conversations – both internal and external, which can be messy and inefficient due to a lack of automation. Millions of business conversations take place daily that don't leverage conversational intelligence technology to automate productivity- and growth-driving actions, resulting in lost revenue. Symbl's Conversational Intelligence API analyzes business conversations and drives automated real-time actions such as scheduling follow-ups or presenting in-conversation recommendations. With the Symbl API, businesses can integrate best-in-class Conversational Intelligence into their existing product with ease, providing contextual intelligence, multiple use cases, out-of-the-box integrations, and extensible webhooks to automate workflows.