April 2020 Summaries

This blog post guides users on how to connect Symbl's voice API to Twilio Media Streams to access real-time raw audio and generate actionable insights and tasks from these streams. The integration allows for workflow automation, enabling users to capture action items from conversations with customers, automatically push them to a customer database, and create new opportunities in Salesforce. By following the step-by-step guide, users can modify their `index.js` file to stream audio into Twilio Flex, generate insights, and push them to their Salesforce dashboard in real-time, creating new opportunities and logging action items as tasks within the opportunity.

The COVID-19 pandemic has accelerated the shift towards digital healthcare, with hospitals and clinics adopting remote medical appointments and communications to treat patients afflicted with this serious disease. Existing and emerging telehealth products can fundamentally change the way patients and healthcare providers communicate, automating tasks such as transcriptions and creating actionable records. By integrating Symbl's secure conversational intelligence APIs into HIPAA-compliant platforms, healthcare professionals can focus less on documentation and more on patient care, derive valuable insights from conversations, and streamline their workflow with automated tools. With Symbl's APIs, telehealth applications can integrate seamlessly with audio and video conferencing platforms or use Websocket integration to enhance the experience. The goal is to make communication easier, more effective, and practically effortless in the rapidly changing world of healthcare.

This blog post explains how to use Symbl's real-time Voice API over WebSocket to generate insights in real-time, stream live voice conversations through desktop apps or WebRTC-based platforms, and integrate with CPaaS platforms like Tokbox and Agora.io. It requires Node JS installed on the system and a valid app ID and app secret from the Symbl platform. The process involves creating an index.js file, starting the microphone to push speaking events to the API, sending speaker events through the WebSocket client instance, configuring insight types and settings, handling incoming messages, and stopping the call after a specified timeout or when the call ends. By following these steps, users can generate actionable insights, transcriptions, and summary topics in real-time, enabling them to broaden their conversation intelligence capabilities.

We're building Symbl's conversational intelligence platform to enable simple, low-code workflows to derive outcomes from conversations immediately. This platform aims to improve workplace productivity by automatically assigning tasks, sharing files, and making team demos searchable. It also streamlines sales pipelines with features like scheduling follow-up calls, updating CRM details, and aggregating real-time sales discussions. In the contact center, it reduces average handling time and increases customer experience through automated document verification, appointment scheduling, and knowledge base building. The platform's low-code workflows can be triggered from conversations, enabling endless possibilities across industries and use cases.