March 2023 Summaries

Moveworks is a conversational AI platform that uses advanced language models to resolve employees' support issues end-to-end through simple conversations with chatbots. The Enterprise Answers skill enables users to search information across various applications and systems from one place. However, challenges arise in understanding the growing web of resources and troubleshooting customer issues. Moveworks built a Resource Viewer Application using Superblocks, which provides an interface for Customer Success and Support teams to quickly understand all resources for a customer, compare resource versions, and identify root causes of unexpected changes. This has significantly reduced support ticket resolution time and increased customer satisfaction scores.

Games have transformed from offline software to sprawling multiplayer environments with in-game e-commerce and telemetry. This has led to a network of teams requiring access to various datasets for tasks such as player progress tracking, identifying areas of frustration, and handling customer queries. Superblocks is an internal tooling platform that enables developers to build these tools quickly and securely, allowing them more time to focus on game development. It integrates with different platforms and systems, provides authentication and role-based access controls, single sign-on, security, audit logging, scaling, and uptime. Superblocks helps organizations save developer hours and improve back office operations by automating tasks such as customer refunds and daily/weekly reports.

Effective state management is essential for creating dynamic web applications. Superblocks offers two types of state variables - Local Storage variables that persist between user sessions and Temporary state variables whose value does not persist between user sessions. State variables are used to maintain consistency and integrity of data across different parts of a web application, improve performance by reducing unnecessary re-renders and API calls, and store user preferences. Superblocks provides a centralized solution for managing and updating the application's state. Local Storage variables are key-value pairs stored in the client's web browser that persist across sessions and can be used to store user-specific data within a single web application. Temporary State variables are typically used to store temporary data needed within the context of a single component or a small set of related components, and do not persist between user sessions.

Casechek, an implant supply chain automation company, streamlines workflows for hospitals by bridging the gap between healthcare providers and vendors. The company recently expanded its hospital platform with a new Bill Only Payment Solution to improve the manual process of paying non-stock item vendors. To focus on product innovation while scaling operations, Casechek used Superblocks to build customer-focused internal tools in just days. This allowed their Customer Success team to better serve clients and provided Engineers more time for core product features. With Superblocks' intuitive drag and drop Application builder, Product Managers were able to connect data and build frontends quickly while creating modular Workflows for common API operations across applications.

The Superblocks On-Premise Agent offers a solution for businesses in regulated industries that need to meet stringent data security and compliance requirements while quickly building internal tooling. It combines the benefits of cloud software with the security advantages of on-premise software by decoupling the control plane in the cloud from the data plane within the private network or VPC. This architecture ensures that customer data never leaves the private network, allowing for encryption in transit and server-side API execution to control returned data. The Superblocks On-Prem Agent is open-source, enabling security teams to audit its dependencies and source code at any time. It also supports customizable extensions and runs as stateless Docker containers for easy deployment.

CockroachDB is a distributed SQL database that offers several benefits over other databases, including a generous free tier for building applications quickly and easily. In a recent webinar, Shy Ruparel and Aydrian Howard demonstrated how to build an internal ride-sharing application using Superblocks integration with CockroachDB. The application allows Support team members to search all active rides and track them in real time. By combining CockroachDB's VPC peering alongside the Superblocks Agent, users can keep their customer data secure within their own VPC. With just a few components and APIs, developers can create complex applications that read and write to CockroachDB. Additionally, Superblocks supports building Workflows and Scheduled Jobs for surfacing data from CockroachDB or sharing business health reports via Slack or Email.